BigPond Streaming Concerts - Sydney Symphony

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Welcome and thanks for your time.

This survey is about sydneysymphony.bigpondmusic.com and will be used to better understand your attitudes towards our broadband service.

1. Are you a BigPond customer?

Yes
No

2. How did you hear about the BigPond video coverage of the Sydney Symphony Orchestra?

Friend
BigPond.com
Telstra.com
http://www.sydneysymphony.com.au/
Banner advertisement
Online newsletter
Other website (please specify in other field)
Magazine
At Sydney Symphony event
Other:

3. How would you rate the ease of use of the Sydney Symphony website?

Superior
Better
Average
Below Average
Inferior

4. How important was broadband content (i.e. Sports, Music, Movies, Games) to you when deciding whether or not to get broadband?

Very Important
Somewhat Important
Had little importance
None

5. If broadband content was only available to BigPond Broadband customers, how important would that be in choosing BigPond as your broadband supplier?

Very important
Somewhat important
Little importance
None

6. Have you watched the live video coverage of the concerts?

Yes
No

7. Have you watched the on-demand video coverage of the concerts?

Yes
No

8. What additional site content could we add to the site that you would value most?

Download video onto your PC
Audio only
Backstage interviews and video extras
More textual information
Other:

9. What additional site features or functionality could we add to the video sections of BigPond sites that you would value most?

Better video playback (streaming)
Ability to skip ahead to a certain point in time, i.e skip to specific marked moments in the concert
Quicktime format and Mac compatible
Ability to play on Firefox
Option to view higher resolution video or download

10. Have you mentioned the BigPond coverage of the Sydney Symphony Orchestra to any of your friends and family?

Yes
No

11. Have you recommended BigPond as a broadband provider to friends or family as a result of the Sydney Symphony coverage?

Yes
No

12. A bit about you...
What age range are you?

18-34
35-50
51-65
65+

13. Where do you live?

City
Suburb
Rural

14. What type of content ismost interesting to you?

Music
Movies
Sport
Games
Sites for Kids
News and Weather
Shopping